Orders are sent via FedEx Ground® unless otherwise specified during the checkout process. Delivery for the contiguous United States is 1-5 business days and 4-7 business days for Canada, depending on location. Please note that we currently do not ship to P.O. Boxes, APO and FPO addresses. Duties and taxes are billed to the receiver for shipments to Canada. For in-stock merchandise, orders are processed and shipped within 2 business days. Upon shipment, you will receive an email notifying you of the shipped status, which includes your tracking number. FedEx 2Day® express shipping is an available option within the United States during checkout. Delivery is 2 business days by 8 p.m. Express orders for in-stock merchandise received Monday-Friday by 2 p.m. EST, after payment is processed, will ship the same day. Orders received after this cut-off time will be shipped the following business day. Please take this into consideration as you select your preferred shipping method. These shipping times are determined by the carrier and are subject to their delays or holiday schedule. R.J. Classics does not prepare shipments on major U.S. holidays. Durations of increased order volume, such as during holiday season, may increase order processing time.
Full price and sale items in original condition, with all tags attached, may be returned for a full refund within 30 days of the date they were delivered. Final sale items cannot be returned at any time. We reserve the right to deny a refund if the returned merchandise does not meet our requirements. Worn, altered or washed items may not be returned. You are responsible for the merchandise until it has been received by our warehouse. We recommend using a trackable shipping method. Shipping and handling fees will not be refunded. At this time, R.J. Classics will only allow exchanges for an item of equal value (such as a different size or color). For items of a different value, a new order will be required.
To initiate a return, please Contact Us with your order number and details regarding your request.
In the event we have processed your order incorrectly, or you have received a damaged or defective item, we will gladly replace the merchandise or accept a full refund at our expense. We will provide a prepaid shipping label to expedite the return for orders shipped within the U.S. To receive your shipping label and arrange the replacement of your product, please Contact customer service at (877)485-1333 between the hours of 9 a.m. and 4 p.m. EST. Customers using a third-party shipping service are responsible for any duties, taxes, or fees that may occur. R.J. Classics is not liable for any damages to merchandise shipped by a third-party.
REFUNDS / CREDITS
Refunds will be issued to the original form of payment. Once the returned merchandise is received to our warehouse, your refund will be processed within 14 days. An email confirming your processed return will be sent. Your bank may require additional time to post this transaction to your account. Please allow 1 to 2 billing cycles from date returned for your account to be credited.