Shipping & Returns
Policies and Procedures
Shipping in the US
Orders are shipped via UPS and delivery for the contiguous United States is generally 1-5 business days, depending on distance from South Florida. Please note that we currently do not ship to P.O. Boxes, APO and FPO addresses. Orders are processed and shipped within 2 business days. Upon shipment, you will receive an email notifying you of the shipped status, which includes your tracking number.
UPS express shipping methods are available options within the United States during checkout. Express orders will be shipped the following business day. Please take this into consideration as you select your preferred shipping method.
These shipping times are determined by the carrier and are subject to their delays or holiday schedule. R.J. Classics does not prepare shipments on major U.S. holidays or weekends. Durations of increased order volume, such as during holiday season, may increase order processing time.
Returns
Full price and sale items in original condition, with all tags attached, may be returned for a refund within 30 days of the date they were delivered. Final sale items cannot be returned at any time. We reserve the right to deny a refund if the returned merchandise does not meet our requirements. Items should be returned in the condition they were delivered, clean, with tags and in packaging and are subject to a fee if not received in this condition. Worn, altered or washed items may not be returned. Shipping and handling fees will not be refunded and returns will incur a $9.50 fee (this is waived for exchanges). In the event we have processed your order incorrectly, or you have received a damaged or defective item, we will gladly replace the merchandise or accept a full refund at our expense. Returns or exchanges can be initiated here: Start a Return or Exchange
Promotional & BOGO Returns
For Buy One, Get One (BOGO) promotions, discounts are applied proportionally across all items in the order. If a return is made, your refund will reflect the adjusted price paid for each item at the time of purchase, rather than the original full price.
Items marked Final Sale remain ineligible for return, including when purchased as part of a BOGO or other promotional offer.
Refunds / Credits
Refunds will be issued to the original form of payment. Once the returned merchandise is received by our warehouse, your refund will be processed within 5 business days. An email confirming your processed return will be sent.
Shipping to Canada
Orders shipping to Canada are subject to a flat shipping rate of $35 USD. Free shipping is offered on orders of $500 or more. Orders are processed and shipped within 2 business days. Upon shipment, you will receive an email notifying you of the shipped status, which includes your tracking number.
All duties and taxes are included in the product cost. You will not receive a separate duty or customs bill upon delivery.
Customers in Canada are eligible for one return per order. A return shipping fee of $10 USD will be deducted from the refund amount. At this time, exchanges are not available for orders shipped to Canada.
Shipping times are determined by the carrier and are subject to their delays or holiday schedule. R.J. Classics does not prepare shipments on major holidays or weekends. Durations of increased order volume, such as during holiday season, may increase order processing time.